Frequently Asked Questions

Answers to the questions we hear most. If yours isn't here, send us a message and we'll get back to you.

About the pieces

How do you describe each piece?

Every listing gives the culture or origin, materials, measurements and condition, along with several photos. When the age, maker or origin of a piece can't be confirmed, we say so plainly in the listing rather than claim more than we know.

Are the photos of the actual item?

Yes. Every photo shows the actual piece you will receive. We may clean up the background, but we never change the piece itself.

How old are the pieces?

Most of our pieces are vintage. Where the age is known, the listing says so. Where it can't be confirmed, the listing says that too. For example, terracotta pieces that have not been age-tested are labeled "Age Untested."

What does "bovine bone" mean in a listing?

Bovine bone is cattle bone. Some carved boxes, figures and inlaid pieces are made with it, and we name the material in the title and description so you know exactly what you are buying.

Where do your pieces come from?

Belle Afrik Arts began with our founder's personal collection, gathered over years of travel and work in more than 30 countries. You can read the full story on our About page.

Does my piece come with any paperwork?

Yes. Every piece ships with a printed provenance statement that describes the piece, matching the details in its listing.

Can I get more photos or measurements?

Of course. Contact us with the name of the piece and we're happy to send more photos, measurements or details before you buy.

Ordering and payment

Is each piece one of a kind?

Most pieces are single items. Once a piece sells, its page shows that it has sold, with a link to similar pieces. If you love something, we recommend not waiting too long.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Shop Pay also lets you split eligible purchases into 4 interest-free payments.

Do you offer discounts?

Join our email list and we'll send you a code for 20% off your first order. We also run seasonal sales, which are announced at the top of the site.

Shipping

How much does shipping cost?

Standard shipping is free on every order to addresses in the United States. Express shipping is available at checkout for $15.

Where do orders ship from?

All orders ship from Burke, Virginia.

How soon will my order ship?

We usually ship within 1 business day of your order. You will get an email with tracking as soon as it is on its way.

Do you ship outside the United States?

This site ships to US addresses only. If you are outside the US, please visit our eBay store, where many of our pieces are also listed and international buyers can purchase. You are also welcome to contact us about a specific piece.

How are pieces packed?

Every piece is packed with care to protect it on the way to you. Our buyers regularly mention our packing in their reviews.

I have a question about my order.

Please contact us with your order number and we'll help right away. See our shipping policy for more details.

Returns

Can I return an item?

Yes. If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund to your original payment method. Please return it in the same condition you received it.

Who pays for return shipping?

We do. Contact us with your order number and we'll send you a prepaid return label.

What if my item arrives damaged?

Contact us within 30 days of delivery with photos of the item and the packaging, and we'll make it right. See our return policy for full details.